Great information.... I would like to add more that Balanced scorecard is basically a tool for measuring whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy. A must tool for all the businessman. I got to know more about this topic on FINTEL's website. Subscribe to this site and update your knowledge.

Jay, Sorry for my late comment. Communication is critical. A commonly said mantra is "7 times in 7 ways." This means that if you want people to hear something, you must say it sever different times though different mediums. One of the most effective things that I have seen is just to get the leadership team to practice talking through the strategy map.

Then start getting your leaders to ask their direct staff how they contribute to the strategy. People start paying a lot more attention if their boss is comfortable with the framework and seems to be paying attention.