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Finding Balance

Posted July 19, 2012 10:15 AM by Dylan Miyake

A key concept in the "Balanced" Scorecard is the idea of "balance." As originally envisioned by Drs. Kaplan and Norton, balance meant that financial indicators should be balanced by customer, internal process, and learning and growth measures. But over the years, the idea of balance has grown to mean a lot more in the world of the Balanced Scorecard.

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