Performance Indicators

Measures of WHAT a company will track and trend over time, NOT the actual targets such as direction and speed. A performance indicator should include a statement of the unit to be measured ($, headcount, %, rating).

Example:

• “Year over Year Sales ($)” (Financial)
• “Customer Satisfaction Rating” (Customer)
• “Service Error Rate (%)” (Internal)
• “Strategic Skills Coverage Ratio” (Learning & Growth).