Press Releases
  • Nov

    ClearPoint Strategy User, Citi Performing Arts Center, Inducted into Balanced Scorecard Hall of Fame

    "To support the implementation of its vision and strategy and ensure alignment among board, staff, and volunteers, Balanced Scorecard Hall of Fame inductee Citi Performing Arts Center selected ClearPoint Strategy Balanced Scorecard Software."

    BOSTON, MA, Nov, 15, 2011 -- A ClearPoint Strategy user, Citi Performing Arts Center, has been inducted into the Palladium Balanced Scorecard Hall of Fame for Executing Strategy. The induction took place on Wednesday, November 9, at a formal ceremony in San Diego, CA.

    The Hall of Fame honors those organizations that have achieved an execution premium—extraordinary performance results—through the use of the Kaplan-Norton Balanced Scorecard, the world’s preeminent strategic planning and performance management framework. Citi Performing Arts Center was inducted into the Hall of Fame because it successfully implemented a strategic plan that had a positive impact on the surrounding community.

    In 2005, Boston's Wang Center for the Performing Arts (now Citi Performing Arts Center) started a strategic planning process. Center leadership knew that the successful business model of year-long blockbuster Broadway runs had long disappeared, and so had the profits that supported the center's nonprofit programs and activities.

    Led by a core group of 15 board members, the center adopted a bold and exciting new vision that focused on broad-based popular arts and entertainment and highlighted a new city-wide approach to arts education. The desired change was “from just a physical space to a true nexus of arts performance and arts education,” according to board meeting minutes from 2006.

    For the new vision and strategy to be successful, it was critical to improve alignment between the board, staff, and volunteers, including creating a smaller, more engaged governance structure. To improve data-driven communication, Citi Performing Arts Center began holding regular board meetings six times a year, with 90 percent attendance or better. Each meeting is organized with a formal agenda focused on top-level issues, and meeting materials that are sent electronically in advance. Additionally, each committee has adopted a quantifiable strategic measure of success that is reported quarterly to the entire board.

    To support this process, Citi Performing Arts Center selected ClearPoint Strategy Balanced Scorecard Software, a web-based strategy and performance management tool. ClearPoint helps organizations clearly define strategic objectives, track key measures of success, and monitor ongoing initiatives as well.

    According to Sue Dahling Sullivan, Citi Performing Arts Center’s Chief of Staff/Chief Strategic Officer, ClearPoint “has given the organization great focus and paid off with some important measurable successes—which, through Clearpoint, we can easily illustrate and share with staff, board, and even prospective funders on a regular basis.”

    For more information about the process through which Citi Performing Arts Center achieved their strategic plan, join Ms. Sue Dahling Sullivan at the upcoming Mission-Driven Management Summit ( featuring Dr. Norton plus the Boys and Girls Club of Puerto Rico and Folkhälsan, two other nonprofit organizations who have also been inducted into the Balanced Scorecard Hall of Fame as well.


    About Citi Performing Arts Center

    Citi Performing Arts Center [formerly The Wang Center for the Performing Arts], which includes both the Wang Theatre and Shubert Theatre, is one of the nation’s foremost not-for-profit performing arts institutions. As New England’s largest cultural venue, it honors all aspects of the performing arts offering theatre, opera, classical and popular music, one-night engagements, international sporting events, and Broadway musicals. Its education/public programming initiative presents City Spotlights and SpectrumBoston. As a 501(c) (3) nonprofit organization located in Boston’s historical Theater District, Citi Performing Arts Center offers a diverse mix of educational workshops and community activities through its education department; collaborates with artists and local performing arts organizations, and acts as a champion for the arts in the Greater Boston community by aggressively helping to make the arts an integral part of the community’s collective, daily experience. For further information, please go to

    About ClearPoint Strategy

    ClearPoint Strategy is a web-based balanced scorecard, dashboard, and performance management software solution. With the easy to use interface, users can quickly add strategic plans, strategy maps, measures, and dashboards - tools that leadership teams rely on to make more accurate decisions and use to ensure accountability and follow-through. ClearPoint is secure, cost effective, and offers a reliable US based support team that is ready to help you get started. Visit for more info and a free demo version today!