It seems to be the age old question: How can I get the best out of my board without being subject to their disruptive whims?

Communications is often cited as the key success factor or failure point in working with the board. I contend that the most essential form of communication is around the strategy and progress against that strategy. The Balanced Scorecard Management System can create that communication platform for the Board and the Executive Director and provide the structure, format and content for a strategy review.

• Secrets of Success: How to Improve Your Charity Ranking (September 23, 2010)