Just this past week, I was interviewing a client at a North American unit of a large international organization as part of a project to help align this unit with the Balanced Scorecard of its corporate parent, when the client made an interesting comment to me.

“I’ve been spending most of the past year working on the behavioral aspect of alignment within my sphere of control in the organization,” he said.  “So the timing of your work is good, we should start measuring now.”