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Increasing College Graduation Rates

Posted October 3, 2010 7:46 AM by Ted Jackson

President Obama has tried to inspire the collegiate world by setting a goal for the United States to have the highest percentage of college graduates in the world by 2020. Looking at this goal very simply, the colleges, especially state universities need to start graduating more students. The situation gets a little more complex when you realize that colleges rely very heavily on state funding, and with the economic crisis, most budgets have been cut. The University of Hawaii system has seen its budget cut over 20% from 2009-2011. So, how can you increase graduate rates with fewer and fewer resources?

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Plan, Perform, Perfect

Posted September 15, 2010 8:14 AM by Ted Jackson

The city of Charlottesville, VA is in the process of rolling out a performance management and measurement initiative. This initiative is managed by the Office of Budget and Performance Management and is called P3 within the city. It stands for "Plan, Perform, Perfect."

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Ascendant Is Hiring!

Posted June 24, 2010 3:24 PM by Dylan Miyake

Ascendant Strategy Management Group is looking for an associate consultant (entry level position) in the Washington, DC area to support our rapidly growing social and public sector practice. As an associate consultant with Ascendant, you'll get a chance to participate actively on client engagements, help out with creating new products and services, and help us define and grow the company.

Filed Under Reporting, Ascendant
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Between your Balanced Scorecard Meetings

Posted May 26, 2010 9:12 AM by Ted Jackson

Many organizations have created a Balanced Scorecard, but they don't know how to use it. Some just use their scorecard as an annual strategy planning tool. Others will create a report each year based on the results. Some organizations even have strategy review meetings on a monthly or quarterly basis. These organizations see results and have success in executing their strategy. One of the keys to keeping the strategy alive and at the center of the management process is to interact with the strategy throughout the year, and not just at the strategy review meetings.

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Running your first Balanced Scorecard Review Meeting

Posted April 22, 2010 1:02 PM by Ted Jackson

This post builds on my earlier post called Preparing for your Strategy Review Meeting. Let's assume now that you have prepared for your monthly strategy review meeting well, and it is time to start thinking about the meeting itself. There are a few things that you want to have in order. First, you want to have a clear agenda for the meeting. You want to send this agenda and your prepared data to all of the attendees in advance. It needs to be clear to the group what you will be discussing, why you are discussing it, and what you hope the outcome of the meeting will be. This step is more than just an email with the document attached. You want to ensure that the attendees are prepared to take action in the meeting.

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Preparing for your Strategy Review Meeting with the Balanced Scorecard

Posted January 28, 2010 10:02 AM by Ted Jackson

This post continues my thinking on running a successful Balanced Scorecard strategy review meeting. Remember, this review meeting happens quarterly and is focused on strategic issues and not operational information. To set the table for this review, we need to quickly define several roles. In smaller organizations, some of these roles may be filled by the same individual. The first role is that of the executive team. This is the Executive Director or CEO and his or her direct reports. This group is typically 5-12 people who are responsible for executive the strategy, so they are the ones that make the strategic decisions. These are the active people in the meeting.

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ClearPoint Strategy Winter '10 Release

Posted January 15, 2010 12:41 PM by Ted Jackson

On January 15th we will be releasing the newest features of ClearPoint Strategy, the performance management software. We are calling this release Winter '10 (since it is 2010 and winter time). You can learn about the new features in detail at the ClearPoint website. I thought I would highlight a few of them in this post.

Filed Under Reporting
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The Balanced Scorecard Strategy Review Meeting

Posted December 13, 2009 8:20 PM by Ted Jackson

In my previous post, I discussed the easy part of building a scorecard and left us thinking about the hard part of managing with the scorecard. I tried to distinguish between the process of creating objectives and measures with doing something about having these objectives and measures. I believe strongly in the strategy review meeting. This isn't a once a year report, but it is a quarterly meeting where senior executives actually discuss strategy.

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Managing with the Balanced Scorecard

Posted October 28, 2009 8:21 AM by Henry

Building a Balanced Scorecard is fun. We have been helping organizations determine what their strategy map, measures, and initiatives are for over 10 years. The process and the product are both enjoyable. Imagine spending time waxing on about your strategy and your objectives. Looking at your past performance and pondering the future opportunities. Your leadership team then gets together to debate the one-page view of your strategy, the strategy map, as Norton and Kaplan call it. This is fun stuff.

It is actually not all that bad to then determine key measures. What will drive the right behavior? How high or low of a target should we set? What initiatives are we working on today and what should we be focused on in the future? These are all intellectual challenges that a leadership team usually embraces. For the ambitious, there is a follow-on exercise to link the business units and support services to the strategy of the organization and create and alignment matrix with objectives and measures. While some of this takes more time than other things, this is stimulating work.

The real challenge is what to do after you have built your Balanced Scorecard. Many leadership teams will talk about the value they received during the "construction" phase of work, but if you stop there, you will fall short of the true benefits of the BSC. Organizations should begin the process of managing their strategy. Some people think that producing an annual report based on their Balanced Scorecard measures is the next logical step. This report many times is given to the board of directors or submitted to a committee of the board. I would argue that this is called reporting and not managing.

Managing with the Balanced Scorecard means that on a regular basis, the leadership team of an organization creates and looks at the information in a Balanced Scorecard, discusses what it means, what the impact is on the organization, and what actions should be taken as a result. This is a lot of work. With this work comes a reward. Members of your organization's leadership start acting like a team and have a good command of all of the components of the organization, not just their silo. Adjustments are made throughout the year, rather than just at budget time. The organization begins driving results, not just reacting to them. Meetings not only become interesting, they become important.

In the next few posts, I'll talk about some of the components of managing your strategy, and I don't want to discount the fact that building a scorecard is important. It is the first step. You just must not forget that there are several steps in the process.