A constant problem for many not-for-profit organizations is recruiting, engaging, and retaining volunteers. The volunteer labor force has a lot of benefits: it costs little and is typically passionate about the cause. But volunteers bring baggage, too: there's a lot of turnonver and retraining required and they typically have their own ideas (not all bad) on how to acheive the organization's objectives.

• Getting Nonprofits, Schools, and Government "On the Cloud" (February 24, 2011)