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Can a Government Use a Balanced Scorecard?

Posted November 30, 2011 2:21 PM by Ted Jackson

Can a government use a Balanced Scorecard? Is a national government too expansive to have a strategy? Is a state or provincial government to complex? Is a city government too tactically focused? The answer to all of the above is no. A government can very effectively use the Balanced Scorecard. Many have done so with great success: Brazil, Singapore, Maryland, Washington, Durham, Charlotte to name just a few. What are they keys to success? Leadership commitment, constant communication and engagement of stakeholders are the keys to successful strategy execution with a Balanced Scorecard.

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