Almost always when we begin working with client leadership teams to implement the Balanced Scorecard in their organizations, the question is asked about when and how to get staff involved. I am not sure if this is an issue specific to mission-driven organizations whose leadership teams are often wary of the top-down, "forcing" of a strategy upon their staff. Regardless, this can be one of the more difficult aspects of strategy implementation for leaders of consensus-driven organizations.

From the beginning of an engagement with a pretty big client that has several layers of management, the leadership team has been asking how they get their staff involved early so they buy in to the Balanced Scorecard strategy management framework. While there is no one right answer to this question, our experience tells us there are several ways to get staff engaged.

• Beyond the Boardroom: Building Excitement for the Strategic Plan (December 1, 2010)