While the term “vlog” traditionally refers to video blogs, I’m referring to this post as my first vlog as shorthand for a “venting blog.”  Today, I had (actually, I’m having because I’m still in the midst of it) one of the more frustrating customer service experiences in recent memory. At 7:59pm I am waiting for a delivery that I was told would arrive between 7:45am and 11:45am this morning.

The question this issue begs is:  Who is accountable?  I called the delivery company at 11:50am when it hadn’t arrived yet and I hadn’t heard from them.  The customer service rep called the driver who said it would be delivered by 3:00pm.  The rep, when she saw my account, told me that they never should have told me 7:45-11:45 and that she was sorry.  Great.