Our Blog

Is Someone Accountable? … Anyone? … Anyone?

Posted December 19, 2012 8:22 PM by Mark Cutler

While the term “vlog” traditionally refers to video blogs, I’m referring to this post as my first vlog as shorthand for a “venting blog.”  Today, I had (actually, I’m having because I’m still in the midst of it) one of the more frustrating customer service experiences in recent memory. At 7:59pm I am waiting for a delivery that I was told would arrive between 7:45am and 11:45am this morning.

The question this issue begs is:  Who is accountable?  I called the delivery company at 11:50am when it hadn’t arrived yet and I hadn’t heard from them.  The customer service rep called the driver who said it would be delivered by 3:00pm.  The rep, when she saw my account, told me that they never should have told me 7:45-11:45 and that she was sorry.  Great.

more »

Predicting End-of-Year Student Performance

Posted December 19, 2012 11:56 AM by Ted Jackson

I Can’t Get No…

How can you institute any level of pay-for-performance if you only track your measures once a year?

Not knowing where you stand at any given moment makes it that much harder to demonstrate your impact. If you’re off track or on track during the year, will you be the last to know? And how do you decide where to focus your attention: pull from a hat?

more »